Frequently Asked Questions
Answers to Common
Questions
Everything you need to know about booking with True North Limos. Don't see your question? Contact us directly and we'll help.
General Booking
We serve Toronto and the entire Greater Toronto Area, including Mississauga, Vaughan, Markham, Richmond Hill, Brampton, and Oakville, plus day trips to Niagara Falls.
Request a quote through our website, call 647-892-7492, or message us on WhatsApp. We provide flat-rate pricing based on your pickup, drop-off, vehicle choice, and service type.
All our pricing is flat-rate, agreed upon before your trip. There are no hidden fees, surge pricing, or surprise charges.
We accommodate same-day bookings when vehicle availability allows, though we recommend booking at least 24 hours in advance for guaranteed availability.
Yes, our booking team and chauffeurs are available 24 hours a day, 365 days a year, including holidays.
Drivers & Vehicles
Yes, every chauffeur is licensed, fully insured, and has passed a background check before joining our team.
Every vehicle is professionally detailed and inspected before each individual booking, not just on a periodic schedule.
Our fleet includes a Luxury Sedan, Executive SUV, and Stretch Limousine. Visit our fleet page for full specs.
Payment & Policies
We accept all major credit cards, and corporate clients can set up monthly invoicing accounts.
We ask for at least 24 hours notice for cancellations on standard bookings. Wedding and event bookings may have different terms, which we'll confirm at the time of booking.
Some bookings, particularly weddings and large events, may require a deposit to confirm the date. We'll let you know at the time of booking if one applies.
Service-Specific Questions
Looking for more detail on a specific service? Each of our service pages includes a dedicated FAQ section:
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Your Ride?
Get an instant flat-rate quote or speak with our team directly.